Effective Date: September 21, 2025
At Thali Moments, we strive to deliver the best catering and dining experience. This Refund Policy outlines how we handle cancellations, refunds, and replacements.
- Event Catering Orders
- Advance Payments: A non-refundable advance (percentage as agreed) is required to confirm bookings.
- Cancellations:
- 7 days before event: 80% refund of the advance.
- 3–6 days before event: 50% refund of the advance.
- Less than 3 days before event: No refund.
- Refunds will be processed within 7–10 working days.
- Individual Meal Orders / Deliveries
- If you receive an incorrect or damaged meal, please contact us within 2 hours of delivery.
- Eligible cases for refund/replacement:
- Wrong order delivered
- Damaged/contaminated packaging
- Missing items from the order
- Refunds (if applicable) will be initiated within 5–7 working days via the original payment method.
- Non-Refundable Cases
- Change of mind after order dispatch.
- Delays caused by incorrect address or unavailability of the customer at delivery.
- Food consumed partially or fully.
- Contact for Refunds
For any refund or cancellation requests, please contact us at:
📧 [Insert business email]
📞 +91 9850366348/ +91 9607522091
